Returns & refunds

Made-to-order merchandise

Products are produced after purchase. Where permitted by law, voluntary returns, refunds, and exchanges are generally not offered for a change of mind, incorrect size or color selection, accidental orders that have entered production, or personal preferences unrelated to a defect.

Damaged, defective, or incorrect items

If your merchandise arrives damaged, defective, misprinted, or materially different from what you ordered, contact us promptly, preferably within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photos when possible.

How to request help

Email dora846@gmail.com before sending merchandise back. Do not send items to a fulfillment provider without return instructions.

Mandatory consumer rights are not affected by this policy.