Refund policy

RETURN & REFUND POLICY

Because Dora Smith Official Merch products are made to order, all sales are final except in cases where an item arrives damaged, defective, misprinted, or incorrect.

We do not accept returns, refunds, or exchanges due to change of mind, buyer's remorse, or an incorrect size being ordered.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us within 30 days of delivery.

Please include your order number and clear photos showing the item and the issue.

Once the issue has been reviewed and approved, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement or refund at no additional cost to you.

SIZE & FIT

Please carefully review the size chart provided on the product page before ordering.

Because each item is made specifically for your order, we cannot provide a return, refund, or exchange when the customer selects the incorrect size.

ORDER CHANGES & CANCELLATIONS

Orders may enter production shortly after they are placed. If you need to request a change or cancellation, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered production.

REFUNDS FOR QUALIFYING PRODUCT ISSUES

When a refund is approved for a qualifying damaged, defective, misprinted, or incorrect item, the refund will be issued to the original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If there is a problem with your order, please contact Dora Smith Official Merch using the contact information provided on our website.

Please include your order number, a description of the issue, and clear photos when applicable.