Shipping policy

SHIPPING POLICY

Thank you for shopping with Dora Smith Official Merch. Please review our shipping information before placing your order.

ORDER PROCESSING & PRODUCTION

Many products sold by Dora Smith Official Merch are made to order and fulfilled through a third-party print and fulfillment provider.

Because items are produced specifically after an order is placed, production time is separate from shipping time. Production times may vary depending on the product, fulfillment location, order volume, holidays, and other factors.

You will receive shipping information once your order has been produced and shipped.

SHIPPING TIMES

Shipping times are estimates and begin after production has been completed.

Actual delivery times may vary depending on your location, shipping method, carrier operations, weather, holidays, and other circumstances outside our control.

Estimated delivery dates are not guaranteed.

SHIPPING COSTS

Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.

TRACKING INFORMATION

When tracking is available, tracking information will be sent to the email address or contact information provided with your order after the order ships.

Please allow time for the shipping carrier to update tracking information after a shipping label has been created.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

Once an order has entered production or shipped, we may not be able to change the delivery address.

Orders that cannot be delivered because of an incorrect, incomplete, or undeliverable address may require additional shipping charges if the order must be reproduced or reshipped.

DELIVERY DELAYS

Dora Smith Official Merch is not responsible for carrier delays or delivery delays caused by circumstances outside our reasonable control, including severe weather, transportation disruptions, holidays, or other carrier-related issues.

If your tracking information shows an unusual delay, please contact us so we can assist you with determining the appropriate next steps.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and with household members or neighbors who may have accepted the package.

You may also need to contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact us so we can review the situation.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your merchandise arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us as soon as possible.

Please include your order number, a description of the issue, and clear photographs showing the problem when applicable.

Eligible issues will be handled according to our Return and Refund Policy.

MULTIPLE PACKAGES

Some orders may be produced or fulfilled from different facilities. As a result, items from the same order may occasionally arrive in separate packages or at different times.

INTERNATIONAL ORDERS

If international shipping is available at checkout, customers may be responsible for applicable customs duties, import taxes, fees, or other charges imposed by the destination country.

These charges are not included in the product price unless otherwise stated at checkout.

If you have questions regarding the shipping or delivery of your order, please contact Dora Smith Official Merch using the contact information provided on our website.

Dora Smith Official Merch

Last updated: September 25, 2026